Cancellation within 10 days (for booking from 01 to 04 rooms) & within 14 days (for guests booking from 05 rooms or more) as compared to the day of arrival: penalty fee equivalent to 50% of the total room and reservation services.
Cancellation within 05 days (for booking from 01 to 04 rooms) & within 08 days (for guests booking from 05 rooms or more) than the day of arrival: penalty fee equivalent to 100% of the total room and reservation services
Early check-out & no-show: 100% of the total room charge and reserved services.
In case of cancellation due to natural disasters, epidemics ..., the two sides will negotiate the settlement.